Maison Knox – Privacy Policy
Privacy Policy
This Privacy Policy explains how Maison Knox collects, uses and protects your personal information when you visit or make a purchase from our website.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
Maison Knox is a UK-based fashion and lifestyle brand.
For any privacy-related enquiries, please contact:
Email: privacy@maisonknox.com
2. Information We Collect
We may collect and process the following personal information:
Information You Provide
-
Name
-
Billing address
-
Shipping address
-
Email address
-
Telephone number
-
Payment information
-
Order details
-
Account login information
-
Customer service communications
Information Collected Automatically
When you use our website, we may automatically collect:
-
IP address
-
Browser type
-
Device information
-
Location data
-
Website usage behaviour
-
Cookies and tracking data
3. How We Use Your Information
We use your information to:
-
Process and fulfil orders
-
Provide customer support
-
Manage returns and refunds
-
Prevent fraud and unauthorised transactions
-
Improve our website and services
-
Send order updates and service communications
-
Send marketing communications where consent has been provided
-
Comply with legal obligations
4. Legal Basis for Processing (UK GDPR)
Under UK data protection law, we rely on the following legal bases:
-
Performance of a contract
-
Legitimate business interests
-
Compliance with legal obligations
-
Customer consent where required
5. Payment Information
Payments are processed securely through third-party payment providers.
We do not store full payment card details on our servers.
6. Sharing Your Information
We may share your information with trusted third parties including:
-
Payment processors
-
Delivery couriers
-
Website hosting providers
-
Fraud prevention services
-
Marketing and analytics providers
We only share information necessary for these services to operate.
We do not sell customer personal data.
7. International Transfers
Some service providers may process data outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure your data is protected in accordance with UK GDPR requirements.
8. Data Retention
We retain personal information only for as long as necessary to:
-
Fulfil orders
-
Meet legal and accounting obligations
-
Resolve disputes
-
Enforce agreements
-
9. Your Rights
Under UK GDPR, you may have the right to:
-
Access your personal data
-
Correct inaccurate data
-
Request deletion of your data
-
Restrict or object to processing
-
Withdraw marketing consent
-
Request data portability
-
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
10. Cookies
Our website uses cookies and similar technologies to improve functionality, analyse traffic and enhance user experience.
Cookies may be used for:
-
Website performance
-
Shopping cart functionality
-
Analytics
-
Advertising and remarketing
You can manage cookie preferences through your browser settings.
11. Marketing Communications
If you opt into marketing, we may send promotional emails, product launches and updates.
You can unsubscribe at any time using the unsubscribe link in emails or by contacting us.
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no online transmission or storage system can be guaranteed completely secure.
13. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites.
14. Children’s Privacy
Our website is not intended for individuals under 18 years old.
We do not knowingly collect personal information from children.
15. Changes to This Policy
We may update this Privacy Policy from time to time without prior notice.
Updated versions will be posted on this page with the revised effective date.
16. Contact Us
For privacy enquiries or data requests, contact:
Maison Knox Privacy Team
Email: privacy@maisonknox.com
17. Information Commissioner’s Office (ICO)
You have the right to make a complaint to the UK Information Commissioner’s Office: