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Maison Knox – Terms & Conditions

Terms & Conditions

These Terms & Conditions govern your use of the Maison Knox website and the purchase of products from us.

By accessing our website or placing an order, you agree to these Terms & Conditions.

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1. Company Information

Maison Knox is a UK-based fashion and lifestyle brand.

For customer enquiries, contact:

Email: support@maisonknox.com

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2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You have permission from a parent or legal guardian

You agree not to use this website for unlawful or fraudulent purposes.

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3. Products & Availability

We make every effort to display products, colours and descriptions accurately.

However:

  • Colours may vary depending on screen settings

  • Product images are for illustration purposes

  • Availability is not guaranteed

  • We reserve the right to discontinue or modify products without notice

Limited-release and exclusive items may not be restocked.

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4. Pricing

All prices are displayed in GBP (£) unless otherwise stated.

We reserve the right to:

  • Change pricing at any time

  • Correct pricing errors

  • Cancel orders affected by incorrect pricing

Customers will be contacted if a significant pricing error affects their order.

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5. Orders

Once an order is placed, you will receive an order confirmation email.

This does not guarantee acceptance of the order.

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities

  • Reject suspicious or fraudulent transactions

  • Cancel orders where stock errors occur

If payment has already been processed for a cancelled order, a refund will be issued.

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6. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Couriers

  • Customs clearance

  • Weather

  • Postal disruption

  • Incorrect customer information

Risk in the products passes to the customer upon confirmed delivery by the courier.

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7. Parcel Lockers & Collection Points

Where customers choose parcel lockers or collection points:

  • Customers are responsible for collecting parcels within the courier timeframe

  • We are not liable for parcels left uncollected

  • Failure to collect may result in return, disposal or additional fees

Delivery confirmation from the courier shall be considered proof of fulfilment.

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8. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

We reserve the right to refuse returns that:

  • Do not meet return conditions

  • Show signs of wear or damage

  • Are returned outside approved timelines

For hygiene and brand protection reasons, certain items are non-returnable unless faulty.

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9. Faulty Items

Nothing in these Terms excludes your statutory rights under UK consumer law.

If an item is genuinely faulty, customers must notify us within 48 hours of delivery and provide photographic evidence where requested.

We reserve the right to inspect and verify all fault claims.

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10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Branding

  • Graphics

  • Product designs

  • Prints

  • Images

  • Videos

  • Text

  • Website content

is owned by or licensed to Maison Knox and protected under intellectual property laws.

No content may be copied, reproduced, distributed or used commercially without written permission.

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11. User Conduct

You agree not to:

  • Use the website unlawfully

  • Attempt to interfere with website security

  • Upload malicious software

  • Copy or misuse content

  • Commit fraud or abuse promotional offers

We reserve the right to block or restrict access where misuse is suspected.

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12. Limitation of Liability

To the fullest extent permitted by law, Maison Knox shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits

  • Loss of data

  • Delivery delays

  • Third-party courier issues

  • Website interruptions

Our total liability relating to any order shall not exceed the amount paid for the product purchased.

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13. Fraud Prevention

We reserve the right to:

  • Verify customer identity

  • Request additional payment verification

  • Refuse high-risk transactions

  • Share relevant fraud-related data with payment providers and authorities where legally permitted

Fraudulent chargebacks may be disputed using courier, transaction and account evidence.

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14. Promotions & Discount Codes

Discount codes:

  • Cannot be combined unless stated

  • Have no cash value

  • May expire without notice

  • May be withdrawn at any time

We reserve the right to cancel promotions where misuse or abuse is identified.

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15. Privacy

Your use of our website is also governed by our Privacy Policy.

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16. Website Availability

We do not guarantee uninterrupted access to the website.

We may:

  • Update the website

  • Remove content

  • Suspend access

  • Perform maintenance without notice

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17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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18. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

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19. Contact

For customer support or legal enquiries:

Maison Knox Customer Support
Email: support@maisonknox.com

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